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# Privacy Policy
Last updated: 29 April 2026

## 1. Who we are
Hockett End of Tenancy Cleaning Bristol & Bath ("we", "us", "our") is a cleaning services business operating from 36 Playford Gardens, Bristol BS11 0EX, United Kingdom. We are the data controller for personal data you submit through this website, by phone, by email or by message.

## 2. What data we collect

- Contact details (name, phone number, email address, postcode/address)
- Details of the cleaning service requested
- Correspondence (calls, emails, WhatsApp messages, form submissions)
- Limited site analytics (page visits, device type, referrer) via privacy-respecting tooling

## 3. Why we use it

- To respond to quote requests and provide the service you ask for
- To schedule, perform and follow up on cleaning jobs
- To meet legal, accounting and insurance obligations
- To improve our website and customer experienceLawful bases: contract performance, legitimate interests, and legal obligation under UK GDPR.

## 4. Sharing
We do not sell personal data. We share it only with: scheduling and CRM software we use to run the business, payment and accounting providers, and where required by law.

## 5. Retention
Quote requests that don't convert are deleted within 12 months. Customer records are retained for 6 years after the last job to meet HMRC and insurance requirements.

## 6. Your rights
Under UK GDPR you have the right to access, correct, delete, restrict, or port your personal data, and to object to certain uses. To exercise any of these, email hockettendoftenancy@outlook.com. You also have the right to complain to the Information Commissioner's Office (ico.org.uk).

## 7. Cookies
This site uses essential cookies to operate. Any non-essential analytics cookies are set only with your consent.

## 8. Contact
Questions about this policy? Email hockettendoftenancy@outlook.com or call 07840 257804.

Bristol's trusted end of tenancy specialists. Fifteen years of professional end of tenancy cleaning and deep cleaning across the South West.

- 36 Playford Gardens, Bristol BS11 0EX
- 07840 257804Secondary: 07473 748719

- hockettendoftenancy@outlook.com
- Open 24 hours, 7 days a week

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